Player support
Use the secure ticket system for account-specific issues, transaction questions, bug reports, and reports that may contain private information.
Log in for support → Contact
Reach the Vamp Wars team through the right channel
Account details belong in the secure support area. General, privacy, copyright, safety, and business questions can be directed to the contacts below.
Password recovery
Use the automated recovery form. Staff will never ask you to send your password, recovery token, or complete payment credentials.
Recover an account →General contact
For privacy, copyright, advertising, accessibility, or business questions that do not expose account secrets, email help@vampwars.com.
Email help@vampwars.com →What to include
Give a clear subject, your public username when relevant, the page address, what you expected to happen, what actually happened, and the approximate date and time. Screenshots are useful when they do not expose passwords, recovery links, payment data, or another person’s private information.
Safety and abuse reports
For threats, harassment, scams, impersonation, exploit abuse, or attempts to obtain personal information, use the in-game report or support tools so staff can review the relevant account and message records. Do not retaliate or publish private information.
Copyright and intellectual-property notices
Identify the protected work, the exact Vamp Wars URL, the material at issue, your relationship to the rights holder, and a reliable way to contact you. Knowingly false notices may cause harm and delay legitimate reviews.
Response expectations
Messages are reviewed based on urgency and available records. Security, access, and safety reports take priority. Sending repeated duplicate tickets does not move a request ahead and can make the investigation harder to follow.